Immediate Hiring: American Airlines Work From Home as Support Engineer

American Airlines is expanding its remote technical team and is currently seeking a Support Engineer (Remote) for immediate hire. This is a critical Work From Home position that sits at the intersection of technical troubleshooting and customer success. As a Support Engineer, you will provide high-level technical assistance to internal staff and external partners, ensuring the software systems that power the world largest airline remain operational and efficient.

If you have a passion for aviation technology and a background in IT support, this remote role offers the stability of a global brand with the flexibility of a virtual office.

Core Responsibilities

  • Technical Troubleshooting: Identify, diagnose, and resolve complex software and system issues related to flight scheduling and passenger management platforms.

  • System Monitoring: Actively monitor cloud-based infrastructure and application performance to preemptively address potential outages.

  • Documentation: Create and maintain technical knowledge base articles and Standard Operating Procedures (SOPs) for the IT support team.

  • Collaboration: Work closely with the DevOps and Software Development teams to report bugs and suggest feature enhancements based on user feedback.

  • Security Compliance: Ensure all remote workstations and support protocols adhere to American Airlines strict cybersecurity and data privacy standards.

Required Skills & Experience

  • Experience: 2+ years of experience in a Technical Support Engineer, Help Desk Tier II, or Systems Support role.

  • Technical Stack: Proficiency with Windows/macOS environments, SQL queries, and basic API troubleshooting.

  • Cloud Knowledge: Familiarity with cloud platforms such as AWS or Azure is highly preferred.

  • Certifications: CompTIA A+, Network+, or Microsoft Certified Professional (MCP) status is a strong plus.

  • Environment: A dedicated home office with high-speed internet (minimum 50 Mbps) and a distraction-free background.

Compensation & Remote Benefits

  • Salary: Highly competitive pay scale based on technical proficiency and experience.

  • Flight Perks: Industry-leading travel privileges on American Airlines and OneWorld partner airlines.

  • Equipment Provided: A full remote tech suite including a high-performance laptop, dual monitors, and necessary peripherals.

  • Insurance: Full-time employees are eligible for comprehensive health, dental, vision, and life insurance.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...