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IT Field Support Specialist (HT I) (Government) Columbia, Maryland

January 24, 2026

Job Description:AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.Are you a tech-savvy problem solver with a passion for hands-on IT support and a knack for making technology work seamlessly for others?AT&T is seeking a highly motivated and detail-oriented IT Field Support Specialist: To join our dynamic Team. This position provides advanced (Tier 2 and 3) on-site and remote support for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.Description of Job Duties/Responsibilities:<ul><li>Advanced Technical Support: Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.</li><li>Site Surveys & Documentation: Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.</li><li>Hardware Acquisition & Installation: Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.</li><li>Project Support & Reporting: Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.</li><li>Custom Cabling & Integration: Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.</li><li>Training & User Enablement: Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.</li><li>Infrastructure Maintenance: Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.</li><li>Operational Excellence: Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.</li><li>End-User Support: Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.</li><li>Collaboration: Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.</li></ul>Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)Required Qualifications: Minimum Education and Experience: High school diploma or GED required. Minimum of 1- 2 years of relevant IT experience. Must possess 8570 Certification; Security+ certification is highly preferred.Technical Skills:<ul><li>Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.</li><li>Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.</li><li>Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.</li><li>Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.</li><li>Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.</li><li>Familiar with Active Directory security and policies, supporting secure and compliant IT environments.</li><li>Proficient in supporting end-users remotely, providing timely and effective technical assistance.</li></ul>Professional Competencies:<ul><li>Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.</li><li>Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.</li><li>Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.</li></ul>Additional Requirements:<ul><li>Ability to lift and move items weighing up to 50 lbs as required.</li><li>Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.</li><li>In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record and be eligible to drive an AT&T company vehicle.</li></ul>Ready to join our team? Apply today!<div></div>Our IT Field Support Specialist (HT I) (Government) earns between $47,600 - $72,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:<ul><li>Medical/Dental/Vision coverage</li><li>401(k) plan</li><li>Tuition reimbursement program</li><li>Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.</li><li>Paid Parental Leave</li><li>Paid Caregiver Leave</li><li>Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement</li><li>Disability Benefits (short term and long term)</li><li>Life and Accidental Death Insurance</li><li>Supplemental benefit programs: critical illness/accident hospital indemnity/group legal</li><li>Employee Assistance Programs (EAP)</li><li>Extensive employee wellness programs</li><li>Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone</li></ul>Weekly Hours:40Time Type:RegularLocation:Columbia, MarylandIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...